Please read our Terms and Conditions before purchasing from our website:
Goods are subject to availability and may vary from those advertised.
You must decide before ordering if the goods are suitable for your needs.
Please note that we reserve the right to cancel or refuse orders for items shown on our
Website with an incorrect price or with any other incorrect information.
No contract is made with you until we have dispatched your order.
We accept payment by Credit and Debit Cards on our website.
The payments are taken at the point of ordering and will be dispatched once payment has been cleared.
We remain the owners of the goods until they have been paid for in full.
We can retrieve and resell any goods that are not paid for in respect of any transaction with you.
When buying an item, you agree that that are responsible for reading the full description before purchasing the product.
Our web site is secure for our customers to buy on line.
We do not store any of your card details as any payments made are done directly on the payment processors own site.
When placing an order over the Internet your payment details are transmitted over a secure encrypted network connection.This provides personal protection and is only retained for the time necessary to process the current transaction.
Card payments are processed online using a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
TO MAKE A PURCHASE:
Browse through the on line shop and add items you wish to buy into the shopping cart.
Once you have finished shopping, click on ‘checkout’ and you will then be able to make payment via Credit / Debit Card.
The FREE UK shipping is exclusive to our website only, if you wish to take advantage of this offer, then please order through the website.
We do not take telephone orders
OFFERS & PROMOTIONS:
All our promotions and offers are subject to availability and non-transferable.
We reserve the right to withdraw or change an offer at any time without prior notice.
Sale prices are valid only for the period that the sale is live.
Once expired the sale price will no longer be valid.
Every effort is made to give as accurate a picture of the item as possible.
While we endeavour to ensure that our pictures are a true representation of the relevant items, we cannot guarantee the quality of your monitor or the resolution being used. Because the products are handmade, colours may vary slightly due to being handmade in small batches.
Please make sure you choose correct delivery address when ordering, as it cannot be amended once the order has been placed.
Once your order has been placed you should receive an order acknowledgement, providing you specified a valid email address at the time of placing your order. If you think you have not received an e-mail please check your SPAM folder in the email address used when placing your order.
Please note that this email is merely an acknowledgement that your order has been received by us. Orders can only be classed as accepted by us once they have been delivered. In the unlikely event that your order contained items that were incorrectly priced by us we reserve the right to adjust your order when it is received by us.
We will endeavour to notify you of this prior to the order being adjusted.
Wax Melt Shop
27 Norrels Drive
Once we have accepted an order it cannot be cancelled unless this is agreed with us first.
You need to contact us at: email@example.com
We will then give you instructions on how to return the order back to us.
Any returns require a proof of posting when sending them back.
RETURNS: Requested by customers due to change of mind, must have return of postage paid by the customer and must be in perfect condition with all original packaging, otherwise they will not be accepted.
Any parcels refused by the customer or that have 3 delivery attempts made on them, but no one has been in to take delivery and that are returned to us by either Courier or Royal Mail will incur a postage charge of £2.99 for the admin and initial postage cost we paid in sending the products out. A refund will be issued upon the return of the order minus the £2.99 charge.
We will not be held responsible for any items lost or damaged, when returning items to us they must reach be unopened and unused and in perfect condition.
We will dispatch orders within 1 working days.
Every effort is made to deliver the goods within a maximum of 10 working days, so please allow enough time for your order to arrive, before contacting us to chase your order.
We dispatch using either Royal Mail or Hermes Courier for larger orders.
Any order sent through Hermes courier will do 3 attempted deliveries.
NOT ALL COURIERS LEAVE CARDS, so an attempted delivery will not always mean that a card is left.
The couriers do not get paid however if they do not deliver, so it is in their interest to deliver the parcel.
It is advisable if you have ordered and know a delivery will be coming to make arrangements for someone to be at home, or leave a note of where the parcel could be left.
Any order sent via Royal Mail that is not collected from a delivery office is returned to us, usually 2 – 3 weeks after its been sent. Orders will be refunded if they are returned minus any postage cost paid.
Please allow up to 10 days for your Order to arrive before contacting us regarding its whereabouts.
ORDERS NOT RECEIVED OR DAMAGED
All orders will take the following for delivery.
Royal Mail usually take between 1-5 working days after day of dispatch.
Hermes (also known as myhermes) will take 1-5 working days
We can request further details from Hermes regarding the delivery once past the 5th working day.
Any customer who maintains non receipt of the order that is showing as delivered will be required to fill out and sign a Hermes Declaration form for non receipt of goods and email a copy to us prior to us being able to offer either a replacement or a refund, as this is a requirement by Hermes. Failure to do so will result in non refund or replacement of items.
In the unlikely event we are unable to supply you with the goods ordered with 28 days, we will inform you and give you the option of waiting for the next batch to be ready to send or cancelling the order and having a refund issued.
Any goods sent out by us will be done in perfect condition at the time it leaves us.
Please notify us within 14 days of receipt to any faults with your products/order.
INCORRECT OR DAMAGED ITEMS UPON DELIVERY
Upon receipt of your order please notify us within 48 hours if there are any incorrect items in your order or if your order is damaged via email.
Please keep hold of all packaging, labels and contents received as picture proof will be required .
PLEASE NOTE: Small pieces that may have broken off during transit on any wax melt will NOT be classed as damaged and are not returnable for a refund, as wax melts are broken up to melt on a burner for there natural usage so the broken pieces are not defect and can still be melted and the scent is not affected by this.
By using our website you agree not to intentionally misuse it.
Our website may contain links to other websites completely unrelated to us.
We are not responsible for the content or practices of other websites.
Service on our website may be interrupted occasionally and errors may occur.
Use of our website is governed by English law and you submit to the exclusive jurisdiction of the courts in England
We pride ourselves on our customer service, every effort will be made to provide you with a pleasant buying experience.
If you have any problems then please contact us and we will try our best to assist you.
Updated 3rd June 2020