Terms and Conditions
Please read our Terms and Conditions before purchasing from our website:
Goods are subject to availability and may vary from those advertised.
You must decide before ordering if the goods are suitable for your needs.
Once an order is placed and paid for it cannot be changed or added to at anytime thereafter as we have to produce a lot of orders everyday changing and order will only be time consuming and will hold up dispatching yours and other peoples orders that day.
Please note that we reserve the right to cancel or refuse orders for items shown on our
Website with an incorrect price or with any other incorrect information.
No contract is made with you until we have dispatched your order.
We accept payment by Credit and Debit Cards on our website.
The payments are taken at the point of ordering and will be dispatched once payment has been cleared.
We remain the owners of the goods until they have been paid for in full.
We can retrieve and resell any goods that are not paid for in respect of any transaction with you.
When buying an item, you agree that that are responsible for reading the full description before purchasing the product.
Our web site is secure for our customers to buy on line.
We do not store any of your card details as any payments made are done directly on the payment processors own site.
When placing an order over the Internet your payment details are transmitted over a secure encrypted network connection.This provides personal protection and is only retained for the time necessary to process the current transaction.
Card payments are processed online using a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
TO MAKE A PURCHASE:
Browse through the on line shop and add items you wish to buy into the shopping cart.
Once you have finished shopping, click on ‘checkout’ and you will then be able to make payment via Credit / Debit Card.
The FREE UK shipping is exclusive to our website only, if you wish to take advantage of this offer, then please order through the website once the FREE postage limit has been reached.
We do not take telephone orders
OFFERS & PROMOTIONS:
All our promotions and offers are subject to availability and non-transferable.
We reserve the right to withdraw or change an offer at any time without prior notice.
Sale prices are valid only for the period that the sale is live.
Once expired the sale price will no longer be valid.
Every effort is made to give as accurate a picture of the item as possible.
While we endeavor to ensure that our pictures are a true representation of the relevant items, we cannot guarantee the quality of your monitor or the resolution being used. Because the products are handmade, colours may vary slightly due to being handmade in small batches.
Please make sure you choose correct delivery address when ordering, as it cannot be amended once the order has been placed. If you do not enter the correct delivery address in full and once in transit there are any issues with the couriers not been able to deliver your parcel to you because the address is incorrect or partially missing and it gets returned to us, we will deduct the postage fee of £7.98 from any refund we make, whether the order was over the FREE postage amount or not, as the courier company charges us this fee to re-label the parcel to come back to us and for it to be delivered back to us, so that charge is the cost of £3.99 for it being sent out and £3.99 charge for it to be returned to us.
Once your order has been placed you should receive an order acknowledgement, providing you specified a valid email address at the time of placing your order. If you think you have not received an e-mail please check your SPAM folder in the email address used when placing your order.
Please note that this email is merely an acknowledgement that your order has been received by us. Orders can only be classed as accepted by us once they have been delivered. In the unlikely event that your order contained items that were incorrectly priced by us we reserve the right to adjust your order when it is received by us.
We will endeavor to notify you of this prior to the order being adjusted.
Please Note: Any parcel delivered to a neighbour, will be deemed as delivered. If a neighbour then disputes the delivery, please inform the neighbour that this matter will be taken to the police and then inform the police, as this will be deemed as theft.
Wax Melt Shop
Unit 27 Norrels Drive
Once we have accepted an order it cannot be cancelled unless this is agreed with us first.
You need to contact us at: firstname.lastname@example.org
We will then give you instructions on how to return the order back to us.
Any returns require a proof of posting when sending them back.
RETURNS: Requested by customers due to change of mind, must have return of postage paid by the customer and must be in perfect condition with all original packaging, otherwise they will not be accepted. Any returns due to change of mind the customer will be responsible for the return postage cost. Any refused parcels by the customer will incur a £5.95 fee upon return of the parcel to us for the return postage cost/admin fee which will be deducted from the refund amount due back to the customer. Any parcels that are posted back to us (postage paid by customer) will have a £3.99 fee upon return. We do this to cover our costs of sending and returning items that help us to keep our items competitive. The above will not be charged if we have mistakenly sent you the wrong items as we will cover the postage to you and from you if we have to recover the items that we wrongly sent to you.
Any parcels refused by the customer or that have 3 delivery attempts made on them, but no one has been in to take delivery and that are returned to us by the Courier will incur a postage charge of £5.95 for the admin and initial postage cost we paid in sending the products out and the return postage cost as well. A refund will be issued upon the return of the order minus the £5.95 charge.
We will not be held responsible for any items lost or damaged, when returning items to us they must reach be unopened and unused and in perfect condition.
We will dispatch orders within 1 working days.
Every effort is made to deliver the goods within a maximum of 10 working days, so please allow enough time for your order to arrive, before contacting us to chase your order.
Any order sent through Yodel courier will do 3 attempted deliveries.
NOT ALL COURIERS LEAVE CARDS, so an attempted delivery will not always mean that a card is left.
The couriers do not get paid however if they do not deliver, so it is in their interest to deliver the parcel.
It is advisable if you have ordered and know a delivery will be coming to make arrangements for someone to be at home, or leave a note of where the parcel could be left.
ORDERS NOT RECEIVED OR DAMAGED
All orders will take the following for delivery.
Yodel will take 2-5 working days
We can request further details from Yodel regarding the delivery once past the 5th working day.
Any customer who maintains non receipt of the order that is showing as delivered will be required to fill out and sign a Yodel Declaration form for non receipt of goods and email a copy to us prior to us being able to offer either a replacement or a refund, as this is a requirement by Hermes. Failure to do so will result in non refund or replacement of items.
In the unlikely event we are unable to supply you with the goods ordered with 28 days, we will inform you and give you the option of waiting for the next batch to be ready to send or cancelling the order and having a refund issued.
Any goods sent out by us will be done in perfect condition at the time it leaves us.
Please notify us within 14 days of receipt to any faults with your order. PLEASE NOTE BELOW: WAX MELTS ARE EXCLUDED FROM THESE TERMS.
You must inform us before 21 days that you have not received your item as we only have a 30 days limit to make a claim with the courier. We cannot refund any items that are reported to us after the 30 days.
INCORRECT OR DAMAGED ITEMS UPON DELIVERY
Upon receipt of your order please notify us within 48 hours if there are any incorrect items in your order or if your order is damaged via email.
Please keep hold of all packaging, labels and contents received as picture proof will be required .
PLEASE NOTE: WAX MELTS will NOT be classed as damaged and are not returnable for a refund, as wax melts are broken up to melt on a burner for there natural usage so the broken pieces are not defect and can still be melted and the scent is not affected by this. Snap Bars can sometimes arrive snapped, they will not be refunded if they arrive this way.
By using our website you agree not to intentionally misuse it.
Our website may contain links to other websites completely unrelated to us.
We are not responsible for the content or practices of other websites.
Service on our website may be interrupted occasionally and errors may occur.
Use of our website is governed by English law and you submit to the exclusive jurisdiction of the courts in England
We pride ourselves on our customer service, every effort will be made to provide you with a pleasant buying experience.
If you have any problems then please contact us and we will try our best to assist you.
Updated 5th November 2022