Delivery

/ Delivery

We use Royal Mail for small orders usually items that are called Large Letter and small parcels to BT postcodes. We use Hermes for the other parcels of which 25% is usually delivered Next Day and the rest is 2 days after dispatch excluding weekends and Bank Holidays. We may dispatch your order on a weekends or Bank Holiday, this because in times when we have higher than normal demand for our products, we work overtime to make sure that they are sent out on the next available working day.

DELIVERY IN THE UK – We charge a standard flat rate of £2.99 per order

FREE UK DELIVERY on all orders over £30 when placed on our website ONLY

Orders are dispatched within 24 hours depending on how busy we are.

We dispatch using either Royal Mail for small items or Hermes Courier depending on the size and weight of the order.

Royal Mail usually take between 1-3 working days after dispatch as we send everything RM24.  However at the moment during the Covid19 epidemic deliveries are taking longer. 

Hermes (also known as myhermes) will take 1-3 working days after dispatch also. We keep a close eye on deliveries and up to now Hermes are delivering on time.

PLEASE NOTE:

Any order sent through Hermes courier will do 3 attempted deliveries.

NOT ALL COURIERS LEAVE CARDS, so an attempted delivery will not always mean that a card is left.

The couriers do not get paid however if they do not deliver, so it is in their interest to deliver the parcel.

After 3 attempts the parcel will be sent back to the sorting depot to be returned to us, The postage paid will be retained if order is returned to us, as postage has been charged to attempt to deliver the order in the first place.

If this happens, once the parcel arrives back with us, we will refund the customers order, minus the postage paid in the original order.

It is advisable if you have ordered and know a delivery will be coming to make arrangements for someone to be at home, or leave a note of where the parcel could be left.

Any order sent via Royal Mail that is not collected from a delivery office is returned to us, usually 2 – 3 weeks after its been sent. Orders will be refunded if they are returned minus any postage cost paid.
Please allow up to 10 days for your Order to arrive before contacting us regarding its whereabouts.

ORDERS NOT RECEIVED

We can request further details from Hermes regarding the delivery.

Any customer who maintains non receipt of the order that is showing as delivered will be required to fill out and sign a Hermes Declaration form for non receipt of goods and email a copy to us prior to us being able to offer either a replacement or a refund, as this is a requirement by Hermes.

Once the goods have been delivered to you, you are responsible for protecting them against loss or damage.

Please be careful when opening packages to ensure none damage of the item.